Introduction

HelpmeICT - Helpdesk Issue Manager v0.71
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# Chapter 1. Introduction

# What is the system?

If you currently run a job based helpdesk of some sort, this system will make your life easier. By "helpdesk" I mean a service whereby requests are made by a number of clients to a number of support agents. The requests could be for anything, and the following list shows examples of such systems.

- An ICT helpdesk within an organisation where a number of techincally trained staff are supporting a large user base.

- The maintenance crew of a building or organisation who require some sort of logging system for all their jobs.

- Education assistants in an education institution such as a school, where the teachers request help from a central group of assistants.

In fact, as this system is effectively a work flow manager, any such organisational unit that works in this way could benefit.

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