<?php

  /*

      features.php

      Features page. [Commented]
    
      Changelog:
        2006-01-14 dave: Cleaned up code for v1.0 release

      ----

      Copyright (C) 2003  Central Manchester CLC
      Copyright (C) 2003  David Thorne (davethorne@gmail.com)

      This program is free software; you can redistribute it and/or
      modify it under the terms of the GNU General Public License
      as published by the Free Software Foundation version 2.

      This program is distributed in the hope that it will be useful,
      but WITHOUT ANY WARRANTY; without even the implied warranty of
      MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
      GNU General Public License for more details.

      You should have received a copy of the GNU General Public License
      along with this program; if not, write to the Free Software
      Foundation, Inc., 59 Temple Place - Suite 330, Boston, MA  02111-1307, USA.

  */

  // Destroy any session that might exist effectively logging off
  session_start();
  session_destroy();

  // Page Title
  $ptitle = 'Features';

  // Includes
  require 'header.php';

?>

  <h1> Features</h1>
  <h2>Features of the current version of the helpdesk system.</h2>
  
  <div class="block">
    <h3>Main Features</h3>
    <p>The following list describes in detail the current implemented features of
      this system.</p>

    <ul>
      <li>Multiple functional domains - allowing the system to hold multiple issue
        management systems in the same database and using the same pages. In practice
        this could allow the ICT helpdesk of an organisation to use the same system
        as the maintenance crew, with all their information partitioned into 'Domains'
        within the system.</li>
      <li>Submission of an 'Issue' - each issue that is submitted carries metadata
        with it such as time of request, requester, summary and description,
        associated site(s) etc.</li>
      <li>Tracking of submitted issues - every issue in the system can be tracked
        closely and monitored by all involved to ensure speedy and efficient resolution
        of the issue.</li>
      <li>Full configurability - all internal values such as priorities, levels of issues,
        statuses of issues, problem categorisation and site and user management can be
        administered fully within the system.</li>
      <li>Summary statistics - basic summaries of issue numbers against priority / status
        / level (etc.).</li>
      <li>Six levels of access rights - Six different levels of access will ensure
        that all prospective clients have access only to those functions pertaining to
        them. Those six are: Client, Site Contact, Support, Admin, Domain Admin, and Root.</li>
      <li>Full text searching - to allow the searching of issues on full text fields.</li>
      <li>E-mail notifications - allowing the system to keep in touch with users to ensure
        that their assigned issues don't go unnoticed.</li>
    </ul>

    <h3>To Do</h3>
    <p>The following list describes in detail the soon-to-be implemented features of
      this system (fingers crossed).</p>

    <ul>
    <li>Migrate to Pear::DB as database abstraction layer.</li>
      <li>Knowledge base - to allow the holding of information and knowledge regarding
        the issue reolutions for both prosperity and for the use of the clients of the
        system.</li>
      <li>Statistics - full reporting regarding all aspects of the system.</li>
    </ul>

    <h3>Bugs</h3>
    <p>Please use the <A href="https://sourceforge.net/tracker/?group_id=77924&atid=551672" target="_blank">Sourceforge Bug Tracker</A> 
    for reporting bugs!</p>
  <p>If you find bugs in the MySQL version, please email 
  <a href="mailto:helpdesk@handyandy.org.uk">Handyandy</a></p>
    <p><a href="mailto:davethorne@gmail.com">Email the developer</a>
      if you have any suggestions or requests.</p>

  </div>

<?php
  // Include
  require 'footer.php';
?>
